SuperUser Account / Tuesday, March 10, 2015 / Categories: Training & Certification IT Service Management oils the growth of a global car fleet company With the global fleet management industry expected to grow from $12.06bn in 2014 to $35.35bn by 2019, organizations involved in car leasing are being urged to recognize the importance of a quality, structured IT Service Management (ITSM) system during periods of growth. Sandra Duigenan, the Service Delivery Manager responsible for the Service Support Department which sits in the Customer Experience Division of LeasePlan Information Services (LPIS) shares her experiences in this insightful case study. Click on the cover to open the full text of the case study. Previous Article Cloud computing is a disruptive innovation - ITIL best practice helps you adapt Next Article Implementing Your Cloud Strategy Through Best Practice Methodologies - Post Event Print 1485 Rate this article: No rating