Following the success of our first GDPR event in Dublin, Thursday 19^th October seen SMPM and GDPR experts Ruaidhri McSharry (Director of Service Management at SureSkills) and Carlos Da Silva (Service Management and GDPR specialist) once again highlight the implications for Service Managers, Business

On 25th May 2018, The General Data Protection Regulation (GDPR) will be enforced to harmonize data privacy laws across Europe, to protect and empower all EU citizens’ data privacy and to reshape the way organizations across the region approach data privacy. By incorporating GDPR’s principles into how your organisation works will make this a key differentiator to your customers and your business. In essence the way GDPR is looked at will define the cost and value for any organization.  Follow our 13 essential pointers on how you and your organization can be GDPR ready for May 2018

On Tuesday 19^th September, SMPM and GDPR experts discussed the implications for Service Managers, Business Analysts and Project Managers in relation to GDPR and the role that Best Practice can play in addressing GDPR issues to over 70 people from a variety of sectors. 

Presented by Ruaidhri McSharry (Director of Service Management at SureSkills), Jim Friars (CEO of Irish Computer Society), and Carlos Da Silva (Service Management and GDPR specialist), the event focused on helping delegates develop a greater awareness of GDPR in the context of themselves and their business. This understanding is a fundamental first step to the effective development of a GDPR plan and process for any business or organization

In our last article we discussed the role Competency Based Learning plays in customer success and explained how to put users and business outcomes at the centre of your learning strategies. A pre-requisite for implementing a Competency Based Learning approach is designing and developing modular, agile assets. In this article, we’ll take a closer look at Modular Learning, how it differs from traditional e-learning and how it can drive accelerated adoption, user retention and user satisfaction for SaaS products.

Our previous article "Why Education is the Scale Engine for your Customer Success" gave a high-level overview of some of the best-in-class approaches for designing, creating and delivering education to SaaS end users.

In this article, we will be digging a little deeper into Competency Based Learning, how it differs from most training available today and how it can drive accelerated adoption and user retention.